Back Office Coordinator/ Telecaller Harsola

Job Title: Back Office Telecaller

Location: Harsola Indore ( MP)

Shift: Morning shift

Job Summary

We are looking for a motivated and responsible Back Office Telecaller to support our institute’s administrative and student communication activities. The candidate will handle phone calls, follow up with prospective students, maintain records, and assist the back office team with daily operations.

Key Responsibilities

Make outbound calls to prospective students and parents to provide information about courses.

Follow up on leads and inquiries received through website, social media, or walk-ins.

Maintain and update student and inquiry data in the system or Excel sheets.

Handle basic queries related to courses, fees, admission process, and schedules.

Coordinate with the admissions and counseling team.

Maintain call records and prepare daily reports.

Assist with back office tasks such as documentation, data entry, and file management.

Ensure skilled communication with students and parents.

Required Skills

Positive communication skills.

Proficient in MS Excel, MS Word.

Ability to manage data and follow up regularly.

Positive organizational skills.

Qualification

Graduation required

Experience: 1 –2 years in telecalling, customer service, or admissions.

Salary

₹8,000 – ₹15,000 per month (depending on experience)

Pay: ₹10,212.95 - ₹18,000.00 per month

Work Location: In person