Associate Project Manager – AI Delivery

At Kapture CX , we are looking for an Associate Project Manager – AI Delivery in our Delivery team.

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?

You will own the end-to-end lifecycle of Voice Bot and Conversational Chatbot products integrated with Kapture CRM. This is a high-impact role where you will be driving execution, delivering AI-powered conversational experiences that create measurable business outcomes for enterprise clients.

Sounds interesting?

Here’s a more detailed description of what you will do in this role:

You will drive end-to-end project delivery from discovery and sprint execution to UAT and go-live

You will collaborate with engineering, NLP/AI, QA, and client teams to translate business needs into scalable solutions

You will lead CRM integration use cases including ticket creation, routing, agent handover, and SLA workflows

You will analyze bot performance metrics and continuously optimize conversation quality and automation outcomes

This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role?

You successfully ship high-impact conversational AI features, deliver seamless bot implementations, and drive measurable improvements in automation metrics such as containment rate, CSAT, and resolution efficiency.

What would make you a good fit for this role?

Here are the basic requirements:

You have 2–5 years of experience in product management, project management, or business analysis within SaaS or technology environments

You have hands-on exposure to conversational AI platforms and bot implementations

You understand CRM systems and integration workflows across customer support journeys

You are comfortable working in Agile environments and coordinating cross-functional delivery

What are the most critical skills for this role?

You can design conversational experiences including intents, entities, fallback handling, and flow optimization

You can manage Agile delivery cycles including sprint planning, tracking, and risk mitigation

You can interpret analytics and performance metrics to drive product improvements

You can communicate effectively with both technical teams and business stakeholders

You will have an advantage if you:

You have worked with LLM-powered chatbots, prompt engineering, or RAG-based architectures

You have experience with WhatsApp Business API or omnichannel bot deployments

You have prior exposure to CRM, CCaaS, or customer support SaaS products

You possess certifications such as PMP, CSPO, or equivalent product/project credentials

Why should you be interested?

Here’s what you will gain from this role:

You will get ownership of AI-first products impacting enterprise customer experience at scale

You will work at the intersection of CRM, conversational AI, and automation innovation

You will collaborate with global enterprise clients across BFSI, retail, and e-commerce

You will gain exposure to cutting-edge AI tooling and a high-growth SaaS environment

Does this sound like you?

Click the Apply button to let us know!