Branch Relationship Officer - Used Car

Branch Relationship Officer - Used Car

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Sales officer - USED CARS

SNO.

OBJECTIVE

WEIGHTAGE

KEY PERFORMANCE INDICATOR

Annexure

1

Deliver UC disbursemet as per productivity norms by managing SO productivity

40%

Branch Sales Manager Productivity as defined

As per annexure 1

2

Maintain branch profitability

WIRR to be 17% and PF to be 1.1%

20%

WIRR to be 17% & PF to be 1.1%

As per annexure 2

3

PDD Collection Plan

10%

Branch 60+DPD PDD should be with in 5%

As per annexure 3

4

Manage and monitor the portfolio quality and follow up with ED cases for timely resolution

10%

% of ED (12 months)

As per annexure 4

5

Training Mandays

5%

Average Mandays of Training per Team Member

As per annexure 5

6

Process Orientation

5%

Audit Score

As per annexure 6

7

Team Management

10%

% of Attrition & % of eligible employees earning incentive

As per annexure 7

Annexure - 1

Scoring method

5

(Outstanding)

4

(Excellent)

3

(Very Good)

2

(Good)

1

(Adequate)

Actual Disbursement Vs Objectives

>110%

101 - 110%

91 - 100%

80 - 90%

<80%

Annexure - 2

Scoring method

5

(Outstanding)

4

(Excellent)

3

(Very Good)

2

(Good)

1

(Adequate)

% Achievement

>120%

100% - 120%

95% - 100%

85% - 95%

<85%

Annexure - 3

Scoring method

5

(Outstanding)

4

(Excellent)

3

(Very Good)

2

(Good)

1

(Adequate)

% of ED (12 months)

<=1.0%

1.1 - 2.0%

2.1 - 3.0%

3.1 - 4.0 %

> 4.0%

Annexure - 4

Scoring method

5

(Outstanding)

4

(Excellent)

3

(Very Good)

2

(Good)

1

(Adequate)

% Achievement

>120%

100% - 120%

95% - 100%

85% - 95%

<85%

Annexure - 5

Scoring method

5

(Outstanding)

4

(Excellent)

3

(Very Good)

2

(Good)

1

(Adequate)

% Achievement

>120%

100% - 120%

95% - 100%

85% - 95%

<85%

Annexure-6

Scoring method

5

(Outstanding)

4

(Excellent)

3

(Very Good)

2

(Good)

1

(Adequate)

Average Mandays of Training per Team Member

>=3

2.5-2.99

2-2.49

1-1.99

<1

Annexure-7

Scoring method

5

(Outstanding)

4

(Excellent)

3

(Very Good)

2

(Good)

1

(Adequate)

Audit Score

>95%

91 - 95%

81-90%

71-80%

<71

Annexure-8

Scoring method

5

(Outstanding)

4

(Excellent)

3

(Very Good)

2

(Good)

1

(Adequate)

Attrition %

<10% Annualized Attrition

11% - 15% Annualized Attrition

16% - 25% Annualized Attrition

26% -35% Annualized Attrition

>35% Annualized Attrition

% of eligible employees earning incentive

>75% of employees earned incentive

>50%-75% of employees earned incentive

35%-49% of employees earned incentive

20-34% of employees earned incentive

<20% of employees earned incentive