Business Analyst - Pune (Contract)

Relevant Experience: 7 Years

Domain: Banking

Roles & Responsibilities

1. Stakeholder Engagement

• Reach out to SMEs across Technology Services to schedule interviews and workshops.
• Navigate challenging conversations with tact and persistence to extract detailed process insights.
• Build trust and rapport with stakeholders who may be time-constrained or hesitant.

1. Process Analysis & Optimization

• Conduct in-depth interviews and document end-to-end processes using ARIS and BPMN standards.
• Apply Lean Six Sigma principles to identify inefficiencies, bottlenecks, and improvement opportunities.
• Analyze process-related data (man-hours, cycle time, effort elapsed) using Excel / Power BI.

1. Automation Opportunity Identification

• Evaluate business processes for automation potential and document challenges/roadblocks.
• Use analytical techniques such as Pareto analysis and standard deviation to support findings.
• Collaborate with the Hyperautomation team to build ROI-driven business cases.

1. Business Case Development

• Gather data quickly from multiple sources and stakeholder groups.
• Use prompts, available tools, and domain knowledge to draft structured, validated, and high-impact business use cases.
• Present findings clearly and concisely using PowerPoint and Excel.

1. Tracking & Documentation

• Maintain and update GitLab trackers to monitor issue resolution and overall progress.
• Ensure all documentation is complete, accurate, and aligned with ITIL and UBS standards.

Mandatory Skills

• Strong SME interaction and stakeholder engagement abilities.
• Experience conducting process interviews and documenting workflows using ARIS & BPMN.
• Knowledge of Lean Six Sigma for identifying inefficiencies.
• Proficiency in data analysis using Excel / Power BI.
• Ability to identify automation opportunities and collaborate on business case creation.
• Strong presentation skills using PowerPoint & Excel.
• Experience with GitLab or similar tools for tracking.
• Understanding of ITIL standards and technology service processes.

Desired Skills

• Excellent communication and stakeholder management.
• Hands-on experience in process mapping using ARIS/BPMN (added advantage).
• Working knowledge of Lean Six Sigma methodologies.
• Strong analytical and multi-tasking skills with the ability to meet tight deadlines.
• Familiarity with IT infrastructure services & technology operations.
• Experience using GitLab or equivalent tracking tools.
• Proactive, resilient, and able to navigate complex stakeholder environments.
• Critical thinking and ability to challenge assumptions.
• Comfortable using AI tools such as Microsoft Copilot for documentation and analysis.