Business Operations Internship

Key Responsibilities:

User Support & Relationship Management:

• Assist users in understanding how the app works and help troubleshoot issues.
• Respond to user queries via chat, email, or calls in a friendly and supportive manner.
• Maintain high levels of user satisfaction by providing timely, empathetic assistance.
• Build trust with users by ensuring clear and respectful communication.
• Document key issues, common questions, and user insights for internal teams.

User Onboarding & Basic Telecalling:

• Make outbound calls to walk new buddies through onboarding steps, if required.
• Explain important app features, earning flows, and usage guidelines in simple language.
• Follow up with users who need assistance completing onboarding.
• Maintain basic notes on user interactions.
• Keep users informed about new updates, features, or important announcements.

Trust & User Well-being:

• Ensure users understand platform rules and community standards.
• Flag cases of user discomfort or direct violations.
• Support users who may need clarity on safety, privacy, or platform policies.

Requirements:

• Languages
• Fluency in one or more regional languages:
• Tamil / Kannada / Malayalam
• Fluency in English (read, write, speak)

Skills & Experience:

• Prior experience in support, operations, tele-calling, or customer-facing roles is a plus.
• Strong communication skills with a friendly and patient approach.
• Ability to handle complaints calmly and professionally.
• Basic ability to use CRM tools, Excel, or common workplace software.
• Good judgment and attention to detail.
• Comfortable speaking on calls when required.

Other Requirements:

• BYOD: Must have a personal laptop.