Client Relationship Manager

Client & Stakeholder Management

• Act as the primary liaison between client stakeholders and internal teams.
• Build and maintain strong relationships with HR, Admin, Finance, and other client SPOCs.
• Handle client escalations and ensure timely resolution with clear RCA and corrective actions.

Operations & Service Delivery

• Ensure seamless day-to-day operations at the implant location.
• Monitor SLAs, TATs, and quality metrics; proactively flag risks or deviations.
• Coordinate with backend, operations, product, and tech teams for issue closure.

Reporting & MIS

• Prepare and share daily / weekly / monthly MIS, dashboards, and performance reports.
• Track volumes, deficiencies, turnaround times, customer feedback, and satisfaction metrics.

Customer Experience

• Ensure high levels of end-user satisfaction at the client location.
• Support feedback mechanisms (surveys, calls, feedback analysis) and action closure.
• Handle complex or sensitive cases with professionalism and empathy.