Commercial Lines Claims Lead

Role: Senior Manager – Commercial Lines Claims

Industry Type: General Insurance

Responsibilities:

We are seeking a highly motivated Senior Manager for Commercial Lines Claims to join our Riverbank Insurance Brokers Team.

• Presentations to clients on claims capability and claims management, Involvement in GAP Analysis
• Involvement in Factory visit for Risk Inspection and subsequent Implementation.
• To mentor and coach commercial claims team and provide regular feedback and training.
• Manage and oversee the handling of complex commercial claims, including property, Burglary, marine and workers’ compensation policies.
• Ensure claims are handled in compliance with Insurance company policies, industry standards, & regulations.
• Connecting with Surveyors & Insurer’s Claim Handlers.
• Recommending Property Value-added services (VAS programs) and driving their implementation viz. Electrical Audit and Thermography.
• Act as a point of escalation for complex or sensitive claims issues.

Requirements and skills

• Proven experience of around 12 to 15 years in Commercial Lines – Claims handling.
• Good comprehensive knowledge of insurance products including Property Insurance, Liability Insurance, etc.
• Excellent skills in presentations, communication, negotiation and problem solving.
• Experience in delivering client-focused solutions and claims management systems.
• Minimum Education criteria: Graduation in any stream, MBA will be an added advantage.