Contact Center Specialist

As a Client Service Representative at Ameriprise India LLP, you will play a crucial role in providing top-notch financial solutions to clients while ensuring a seamless client experience. Your responsibilities will include:

• Being the first point of contact for clients and advisors regarding service issues, troubleshooting, and entering complex service requests for resolution
• Educating clients and advisors on newly implemented services, systems, or procedures for efficient self-service
• Processing complex service transactions and resolving account service casework initiated through web-based or paper forms
• Interacting directly with customers via inbound/outbound phone queues to provide immediate solutions to transaction and service requests
• Participating in team meetings, huddles, and brainstorming sessions to discuss process updates and identify improvement opportunities

Qualifications required for this role include:

• Graduate/Post-Graduate in finance/commerce/business management/operations discipline
• Minimum 1-3 years of relevant work experience
• Strong written and spoken communication skills
• Excellent customer service skills
• Ability to explain complex policies or concepts in a straightforward manner

Preferred qualifications include up to 3 years of customer service experience and exposure to the financial services industry with knowledge of products and services in Securities & Brokerage Operations & Insurance sector.

Ameriprise India LLP is an equal opportunity employer that values diversity and inclusivity in the workplace. We are committed to providing a supportive recruitment process for individuals with disabilities. Join us in our mission to help clients achieve their financial goals while fostering a collaborative and rewarding work environment. As a Client Service Representative at Ameriprise India LLP, you will play a crucial role in providing top-notch financial solutions to clients while ensuring a seamless client experience. Your responsibilities will include:

• Being the first point of contact for clients and advisors regarding service issues, troubleshooting, and entering complex service requests for resolution
• Educating clients and advisors on newly implemented services, systems, or procedures for efficient self-service
• Processing complex service transactions and resolving account service casework initiated through web-based or paper forms
• Interacting directly with customers via inbound/outbound phone queues to provide immediate solutions to transaction and service requests
• Participating in team meetings, huddles, and brainstorming sessions to discuss process updates and identify improvement opportunities

Qualifications required for this role include:

• Graduate/Post-Graduate in finance/commerce/business management/operations discipline
• Minimum 1-3 years of relevant work experience
• Strong written and spoken communication skills
• Excellent customer service skills
• Ability to explain complex policies or concepts in a straightforward manner

Preferred qualifications include up to 3 years of customer service experience and exposure to the financial services industry with knowledge of products and services in Securities & Brokerage Operations & Insurance sector.

Ameriprise India LLP is an equal opportunity employer that values diversity and inclusivity in the workplace. We are committed to providing a supportive recruitment process for individuals with disabilities. Join us in our mission to help clients achieve their financial goals while fostering a collaborative and rewarding work environment.