Customer Care Manager

1. Customer Service Operations

• Manage daily customer service operations.
• Ensure quick and effective resolution of customer complaints and inquiries.
• Maintain high standards of customer support and service quality.

1. Team Management

• Lead and supervise customer service executives and support staff.
• Provide training, coaching, and performance evaluation.
• Set team targets and KPIs.

1. Customer Satisfaction

• Monitor customer feedback and satisfaction scores (CSI / NPS).
• Handle critical customer escalations.
• Implement strategies to improve the overall customer experience.

1. Process Improvement

• Develop and improve customer service processes and policies.
• Identify areas to reduce response time and improve service efficiency.

1. Reporting & Analysis

• Prepare customer service performance reports.
• Analyze complaints, service trends, and improvement areas.
• Present reports to senior management.

1. Coordination

• Work closely with sales, service, technical, and operations teams.
• Ensure customer issues are resolved across departments.

Required Skills

• Strong communication and problem-solving skills
• Leadership and team management ability
• Customer relationship management
• Conflict resolution and decision making
• Knowledge of CRM systems

Job Types: Full-time, Permanent, Volunteer

Pay: Up to ₹35,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Experience:

• Automotive service: 5 years (Preferred)

Work Location: In person