Customer Care Service

Job Title: Customer Service Associate (Voice & Email Process)

Location: Palava, Mumbai

Hiring: 50+ Positions

Process

Axis Bank – Inbound Blended Process

Job Role

We are looking for Customer Service Associates to handle voice and email support for Axis Bank customers. The role involves resolving customer queries, providing accurate information, and delivering a high level of customer service.

Key Responsibilities

• Handle inbound customer queries through voice and email channels.
• Provide accurate information and solutions to customers.
• Maintain professional communication while interacting with customers.
• Ensure high customer satisfaction by resolving issues efficiently.
• Follow company policies and maintain service quality standards.

Eligibility Criteria

• Graduates only
• Work From Office (Palava, Mumbai)
• Good communication skills in English (Verbal & Written)
• Strong customer service orientation
• Good listening and problem-solving skills
• Ability to work under pressure and handle challenging situations
• Good interpersonal skills and willingness to learn

Shift Details

• Male Employees: 24×7 rotational shifts
• Female Employees: 7:00 AM – 7:00 PM window
• 6 Days Working
• Rotational Off (No fixed weekly off)

Selection Process

• HR Round
• SVAR Test (SHL Assessment)
• Operations Round
• Client Round

Salary

₹15,000 – ₹18,000 CTC per month

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Service job

Please go through the FAQs to get all answers related to the given Customer Care Service job

Can freshers or experienced candidates apply for this Customer Care Service role?

Ans: Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Customer Care Service role.

What is the salary and job type for this role?

Ans: The salary for this Customer Care Service job ranges between ₹15,000-₹18,000 per month. This is a Full Time job.

What shift and timings does this job follow?

Ans: This Customer Care Service job follows a Day shift.

Do you need to visit the office for this job?

Ans: Yes, candidates need to visit the office and work from the location in Dombivli (East), Mumbai.

How many vacancies are there for this Customer Care Service job?

Ans: There are 50 vacancies for this Customer Care Service role.

Is this job open for all genders?

Ans: Yes, this Customer Care Service job is open for both male and female candidates.

What are the key responsibilities of this Customer Care Service job?

Ans: As a Customer Care Service, key responsibilities include skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.

What is the job location for this position?

Ans: The job location for this Customer Care Service position is Dombivli (East), Mumbai.

Who is the right fit for this Customer Care Service job?

Ans: A candidate having skills like Computer Knowledge, Domestic Calling with 0-1 years of experience is the right fit for this Customer Care Service job.

What makes this Customer Care Service job a good opportunity?

Ans: This Customer Care Service job is a good opportunity as it offers a salary between ₹15,000-₹18,000 per month. This is a Full Time job and has 50 openings.