Customer Care(Ticketing Agent) (Nandanam)

• 9344655122**
• Address customer queries regarding travel arrangements such as flight bookings, accommodations, and tour packages.
• Handle customer grievances with professionalism and empathy, striving for swift resolution.
• Guide customers through our website, aiding in bookings and reservation management.
• Post sale queries like Refund, Re-issue, Void, cancellation & Voucher generation
• Maintain meticulous customer records within our CRM system.
• Stay abreast of product and policy updates to furnish accurate information.
• Achieve or surpass performance benchmarks for customer satisfaction and issue resolution.
• Engage in ongoing training and coaching sessions to enhance service proficiency.
• Requirements**:
• Bachelor's degree or equivalent experience.
• Minimum 2 years in customer service, travel industry experience is must.
• Exceptional communication skills for effective interaction.
• Strong problem-solving aptitude, prioritizing prompt resolution.
• Familiarity with GDS systems like Travelport, Amadeus, and Sabre is a must.
• Ability to manage multiple tasks in a dynamic environment.
• Adaptable working in shift’s, including evenings, weekends, and holidays.
• Capacity to work autonomously or collaboratively.
• Understanding of B2B, B2C, and corporate tools online is advantageous.
• Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

• Benefits**:
• Provident Fund

Schedule:

• Night shift
• Rotational shift

Supplemental pay types:

• Performance bonus

Work Location: In person

• Speak with the employer**

+91 9884972724