Customer Onboarding Manager

### **Job Information**

Job Type

• Full time**

Industry

• Technology**

City

• Chennai**

Country

• India**

### **Job Description**

• Role Overview**

We’re looking for a highly technical Onboarding Manager with deep expertise in finance systems and direct integrations. This role focuses on designing and executing clean, scalable data flows between Spendflo and customer ERP/AP systems (NetSuite, Coupa, SAP, etc.) without relying on middleware-heavy solutions.

You’ll work closely with finance and IT teams to architect integrations, understand data at a granular level, and troubleshoot complex system interactions end-to-end.

• Key Responsibilities**
• Customer Onboarding & Implementation**
• Own end-to-end onboarding for customers integrating Spendflo with finance systems
• Lead implementation discussions with finance and IT stakeholders
• Ensure high-quality onboarding with minimal technical debt
• Finance Systems Expertise**
• Work extensively with NetSuite, Coupa, SAP, Oracle, QuickBooks, etc.
• Understand core workflows: Procure-to-Pay (P2P), Accounts Payable (AP), vendor management, GL and cost allocation
• Configure integrations aligned with real-world finance operations
• Integration Architecture & Data Flow**
• Design direct system integrations (API-based, file-based where needed)
• Define how Spendflo interacts with external systems (ingestion, transformation, sync logic)
• Document data schemas, mappings, field transformations, and system dependencies
• Data Flow & Logic**
• Understand how queries, payloads, and transactions move across systems
• Analyze API request/response structures and data parsing logic
• Handle edge cases in financial data and ensure data integrity and reconciliation
• Technical Troubleshooting**
• Diagnose issues like data mismatches, failed syncs, API limitations, and workflow breakdowns
• Trace issues across the full data lifecycle (source Spendflo destination)
• Debug logs, payloads, and system interactions end-to-end
• System Design & Collaboration**
• Design scalable, reusable integration patterns across systems
• Ensure architectures are robust, maintainable, and adaptable
• Partner with Product, Engineering, CX, and Sales for smooth onboarding and improvements
• Contribute to internal playbooks and integration standards
• Required Qualifications**
• 3+ years in implementation, solutions engineering, or onboarding roles with strong technical depth
• Hands-on experience with NetSuite and/or Coupa (mandatory)
• Proven experience in direct integrations between finance systems (not middleware-dependent)
• Technical Skills**
• Strong expertise in REST/SOAP APIs
• Experience with JSON, CSV, and structured data
• Data mapping and transformation logic
• Ability to read logs, debug payloads, and trace issues end-to-end
• Strong understanding of system architecture and data flow across integrations
• Core Competencies**
• Systems thinking and architectural mindset
• Deep troubleshooting and root-cause analysis
• Strong technical communication with stakeholders
• High ownership and execution
• Nice to Have**
• NetSuite or Coupa certifications (SuiteFoundation, Admin, ERP Consultant, etc.)
• Experience with procurement or spend management SaaS tools
• Exposure to financial data models and reconciliation processes