Customer Service Associate - US Voice Process

Responsibilities:

• Answer US customer queries in a timely and efficient manner.
• Schedule and coordinate appointments in the practice management system for patients and clinical staff.
• Provide information, directions, and assistance to physicians, patients, their families, and vendors.
• Demonstrate professionalism, enthusiasm, competence, and friendliness in all interactions.
• Maintain exceptional attention to detail, accuracy, and timeliness.
• Effectively manage multiple tasks and prioritize work.
• Employ problem-solving skills to resolve issues and provide creative solutions.

Qualification :

• Bachelor’s degree. No backlogs
• 0-8 years experience in international voice process/client coordination.
• Excellent English communication skills - mandatory.
• Willing to work in night shifts (10:30PM to 7:30AM).
• Immediate joiners and candidates from Trivandrum location preferred.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Have you worked in Night shifts (Yes/No)?
• Are you willing to work in regular night shifts (10:30PM to 7:30AM) from our office location?
• How soon are you available to join if selected? Mention the notice period if any?
• Do you have a degree? (Candidates with backlogs not considered)
• How many years of experience you have in International Voice process or handling International clients over phone?

Work Location: In person