Customer Service Representative

Company Description

Arohan Financial Services Limited, established in 2006 in Kolkata and part of The Aavishkaar Group, is one of India’s largest NBFC Microfinance Institutions (MFIs). Recognized as a Great Place to Work-Certified™ organization in 2022, Arohan has consistently ranked among the best workplaces in India, particularly in the microfinance and BFSI sectors. With an A (Stable) bank loan rating and top-tier certifications, Arohan prides itself on empowering underserved households and small businesses through sustainable financial services. The company aims to positively impact 28 million lives by 2028.

Role Description

This full-time on-site role is based in Yavatmal and focuses on supporting and serving customers as a Customer Service Representative. Responsibilities include responding to customer inquiries, resolving complaints, and ensuring customer satisfaction. The role also involves addressing customer concerns promptly and providing detailed information about products and services to enhance the overall customer experience.

Qualifications

• Demonstrated skills in Customer Service, Customer Support, and Customer Satisfaction.
• Proficiency in improving Customer Experience through responsive and effective interactions.
• Ability to communicate effectively, with strong problem-solving and interpersonal skills.
• Experience in a customer-facing role is preferred.
• High school diploma or equivalent; additional training or certifications in customer service is a plus.
• Familiarity with financial services or microfinance is advantageous but not mandatory.