Customer Service Representative

Job Title: Customer Service Representative

Location: Nanded, Maharashtra

Experience Required: Minimum 1 Year

Job Summary:

We are looking for a proactive and customer-focused Customer Service Representative to join our team in Nanded. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional manner
• Respond to customer queries via phone, email, or chat
• Resolve customer complaints efficiently and escalate issues when necessary
• Maintain accurate records of customer interactions
• Provide product/service information and support
• Follow up with customers to ensure issue resolution
• Meet individual and team performance targets

Requirements:

• Minimum 1 year of experience in customer service or a similar role
• Good communication skills in English, Hindi, and/or Marathi
• Strong problem-solving and interpersonal skills
• Basic computer knowledge (MS Office, CRM tools preferred)
• Ability to work in a fast-paced environment
• Customer-first attitude with a positive approach

Preferred Qualifications:

• Experience in call center or BPO industry
• Graduate in any discipline

Working Hours:

Full-time (Day shift / Rotational shift as per business needs)

Benefits:

• Performance-based incentives
• Training and development opportunities
• Friendly work environment

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person