Customer Success Associate Internship

Responsibility:

• Client Onboarding & Implementation
• Manage the initial onboarding process for new clients.
• Assist, gather, and prepare client data for software setup and configuration.
• Assist clients with initial system setup and customization.
• Training & Client Enablement
• Conduct group and one-on-one training sessions via Google Meet.
• Develop onboarding materials, including checklists and walkthroughs.
• Ensure clients complete key onboarding milestones and understand core features.
• Customer Success & Support Transition
• Monitor client progress and proactively address challenges.
• Ensure a smooth handover to the Technical Support Team post-onboarding.
• Identify common onboarding pain points and suggest improvements.
• Technical Support & Issue Resolution
• Handle client queries via WhatsApp, email, and Google Meet.
• Troubleshoot technical issues and escalate complex problems to the development team.
• Track and improve response times and customer satisfaction.

Requirements:

• Strong English verbal and written communication skills.
• Patience and a customer-centric attitude
• Basic IT skills, including proficiency with MS Office, exposure to popular meeting tools, and CRM systems.
• Ability to travel for client support when necessary.
• Previous experience in customer support or a related field is a plus.