Customer Support Associate
Granotone
We’re Hiring: Customer Support Associate | Join Granotone
At Granotone , we’re building a creative ecosystem for artists and makers across India. As we continue to grow, we’re looking for a Customer Support Associate who can deliver a seamless and delightful experience to our customers.
Role Overview
As a Customer Support Associate, you will be the first point of contact for our customers across multiple channels and play a key role in building trust and satisfaction.
Key Responsibilities
- Handle customer queries via WhatsApp, email, and calls
- Resolve product-related concerns and provide accurate information
- Coordinate with internal teams (logistics, sales, operations) for issue resolution
- Manage order tracking, returns, and complaints
- Maintain records of customer interactions and feedback
- Identify patterns in customer issues and suggest improvements
What We’re Looking For
- Strong communication skills (Hindi + English)
- Problem-solving mindset with a customer-first approach
- Basic knowledge of Excel and CRM tools (preferred)
- Prior experience in customer support or e-commerce is a plus
- Interest in art, craft, or creative products is an added advantage
Location
Agra
Why Join Us?
- Work with a fast-growing creative brand
- Opportunity to learn and grow in e-commerce & customer experience
- Dynamic and collaborative team environment
Interested?
Send your resume to or DM us directly.
Posted 21 Mar 2026 · Listing from OnJob.io. Create a free profile to apply and see your AI match score.
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