Customer Support Associate- Hyderabad

Job Description

Tech Mahindra is looking for freshers and experienced Multilingual Customer Support Executives for a voice-based process for a Home appliance project. This role is ideal for candidates with Excellent interpersonal and communication skills, and a passion for helping customers in solving their enquiries on inbound calls/Outbound calls/E-mail.

Key Responsibilities

• Handling the calls with good communication skills professionally.
• Can speak fluently in Tamil/Malayalam. Language Combination required: (English + Tamil/Malyalam)
• Exceptional phone manner
• Be a self-starter with attention to detail.
• Log in hours (Total hours 10::00 hrs. & Production hours – 9:00 hrs.) to be completed adhering to the break schedules & being punctual.
• Always be updated with the Process knowledge & daily updates
• Working days after training: 5days with 2 days rotational weekly off.
• Location: Tech Mahindra, Regimental Bazar, Shivaji Nagar,secunderabad,500003

Required Skills & Qualifications

• Strong written and verbal communication skills with neutral Indian Accent.
• Ability to communicate calmly co-workers.
• Proficient in customer service
• Active listening and comprehension skills
• Ability to build positive relationships
• Freshers/Experienced, both are welcome.

Eligibility Criteria

• Immediate joiners only – must be available to join within a week.
• Candidates must be located in Hyderabad,Telangana.

What We Offer

• Permanent employment with work from office.
• Work with one of the world’s leading organisations.
• Career growth in global customer support and customer service domains.
• Two rounds of interview - HR round, Operations round.
• Tamil Language (1.75lpa with 13,063/- in hand)
• Malayalam Language (2.2lpa with 16,438/- in hand)

To Apply:

Send your updated resume to anshika@kriyahconsulting.com with the subject: "Customer Support Associate – Voice Process (English+Tamil/Malyalam) - Hyderabad".

Job Types: Full-time, Permanent

Expected hours: 45 per week

Benefits:

• Provident Fund

Work Location: In person