Customer Support Representative

Company Description

Freshly is revolutionizing the delivery of fresh products by providing quick and convenient doorstep service. Supported by prominent venture capitalists, founders, and angel investors in India, Freshly specializes in creating a streamlined supply chain for fruits, vegetables, and other fresh goods. The company is committed to ensuring consistent, high-quality, and fast delivery of fresh products, catering to the needs of modern consumers. By redefining the fresh produce market, Freshly aims to simplify shopping and enhance customer convenience.

Role Description

This is a full-time hybrid role for a Customer Support Representative, based in Saket with the flexibility to work remotely on certain occasions. The Customer Support Representative will be responsible for providing excellent customer service, addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction. The role involves responding to customer queries, troubleshooting issues, maintaining a high level of professionalism, and contributing to a positive customer experience.

Qualifications

Proficiency in Customer Support and a commitment to achieving high Customer Satisfaction levels Strong Communication skills to interact effectively with customers Experience in Customer Service and Troubleshooting processes Ability to handle inquiries and resolve issues in a professional and timely manner Strong problem-solving and interpersonal skills Flexibility to work in a hybrid environment (Saket and remote) Prior experience in a customer-facing role is a plus