Customer Support- US Voice Technical process (Zirakpur location)
TC consultancy
Job Title: Customer Support - USA Voice Technical Process
Job location: Zirakpur
Night Shift: Monday to Friday 9pm to 6am (without cabs)
Experience required: 1-3 yrs should be in technical voice US process (MANDATORY)
Key Responsibilities
Handle inbound calls for US customers, provide troubleshooting with the help of remote access tools & ensure high customer satisfaction with excellent communication skills for support like
- Printer troubleshooting
- Router configuration
- Windows support
- Mac support
Required Skills:
- 1–3 years of experience in Customer Support / Retention / Tech Support / Sales
- Strong English communication skills (verbal & listening)
- Experience handling US customers (must)
- Basic understanding of technical troubleshooting (printer, router, windows)
- Ability to handle objections politely
- Customer-focused mindset with problem-solving skills
- Comfortable working in night shifs / US time zone (9pm to 6am)
- Ability to work under pressure and performance metrics
Preferred Skills:
- Min 1 - max 3 yrs experience in TECHNICAL US VOICE process is mandatory
- Must have experience in taking international calls with USA & Canadian customers
- Excellent communication skills is MUST as its USA process
- Remote access tools exp like any desk, ultra viewer & team viewer
- International BPO technical experience is MUST
Contact Us: +91-XXXXXXXXXX or hr.tcconsultancy@gmail.com
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
Posted 21 Mar 2026 · Listing from OnJob.io. Create a free profile to apply and see your AI match score.
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