Duty Manager

Job Description – Spa Manager, Duty Manager, Operations Manager, Store Manager| Tattva

Wellness Spa – India’s largest wellness services brand

Position: Duty Manager

About Tattva Wellness:

Tattva Spa is the largest & the most trusted wellness spa and beauty services brands in

India, with a mission to rejuvenate people’s lives. Tattva offers premium spa and salon services

through 105+ spas at hotel, resort & airport locations across 40+ cities in India. We are

dedicated towards alleviating stress from people’s lives helping them

“Live more – Do more”.

Tattva has steadily grown to become India’s largest chain of spas with over 700 employees and

serviced over 1,000,000+ guests across the city and resort locations all over India – with a

presence across all major cities like Bangalore, Hyderabad, Mumbai, Pune, Delhi, Gurgaon,

Noida, Goa, Ahmedabad, Guwahati among others.

Website:

www.tattvaspa.com

Responsibilities:

• Ensure smooth business operations at the outlet; with a keen eye on quality &

adherence to SOP’s

• Excellent hospitality, guest servicing and escalation handling & management
• Ensure brand guidelines & operating standards are followed at all times, with an

audit score of 85% +

• Enhance revenue from services, memberships and other products to achieve

budgets

• Increase guest engagement for upselling and high quality reviews & feedback
• Making daily & monthly MIS reports as per systems & software provided
• Maintain high standards of ethics.
• Develop & train team members and continuously upskill them

Experience and desirables:

• Graduate / MBA / Diploma in Hotel management / Aviation / Sales & Marketing /

Retail Management

• Experience in Spa, Salon, Retail, F&B, Hospitality, Hotels & QSR preferred
• Should possess excellent communication skills, while maintaining high standards of

hospitality

• Strong customer relationship skills
• Team player with high degree of empathy

What’s on Offer:

• An environment with immense opportunity to grow as a professional
• An opportunity to nurture and implement creative ideas
• Leadership development with an opportunity to take on larger roles in as less as 24 months
• Cross-functional / general management exposure