E-Commerece Dispatch Executive (Kaloor)

Location: Dispatch Centre, Kaloor, Kochi

Eligibility: Freshers Welcome

Department: Warehouse, Dispatch & Fulfilment

Role Summary

The Dispatch Executive will be a core member of the warehouse and fulfilment operations team at Sreedhareeyam Farmherbs. This is a hands-on, execution-focused role responsible for the accurate and timely pick-and-pack of products, day-to-day warehouse management, stock and batch tracking, coordination with logistics partners, and maintaining clean dispatch records. Freshers with a keen interest in operations and logistics are encouraged to apply.

Key Responsibilities

1. Pick, Pack & Dispatch

• Pick products accurately as per orders and packing slips, ensuring correct SKUs, quantities, and batch numbers.
• Pack products securely following standard packing procedures to prevent damage during transit.
• Ensure timely processing of daily dispatch targets in coordination with the fulfilment team.
• Verify product labels, expiry dates, and packaging integrity before handover.

1. Warehouse Management

• Assist in the overall day-to-day management of the warehouse including storage, housekeeping, and organization.
• Maintain cleanliness, order, and proper zoning of inventory areas within the warehouse.
• Support inward and outward movement of goods with proper documentation.
• Assist in periodic physical stock counts and cycle counts as required.

1. Stock & Batch Management

• Assist in tracking stock levels of medicines, packing materials, and consumables to ensure fulfilment readiness.
• Maintain batch-level and SKU-level stock records, ensuring accurate documentation of inward and outward movements.
• Flag stock shortages, near-expiry batches, and damaged goods to the reporting manager promptly.
• Support stock adjustments, returns, and damage documentation with proper approvals.

1. Product Transportation Support

• Assist in preparing goods for outward transport, including loading coordination and documentation.
• Ensure proper handover of shipments to courier partners with correct shipping labels and packing lists.
• Support reverse logistics including receiving returned goods and processing them as per SOP.

1. Dispatch Records & Tracking

• Maintain accurate daily dispatch logs, pickup records, and shipment tracking data.
• Update dispatch trackers and records in a timely manner to ensure data integrity.
• Assist in maintaining documentation for dispatches including packing lists, invoices, and handover records.
• Support reconciliation of dispatched orders against system records.

1. Logistics Partner Coordination

• Coordinate with courier and logistics partners for daily pickups, scheduling, and exception handling.
• Track shipment status and follow up on delayed, returned, or undelivered shipments.
• Escalate service issues, pickup failures, and delivery exceptions to the logistics team with clear records.

1. Billing Team Coordination

• Coordinate with the billing and accounts team to ensure dispatch documentation aligns with invoice and order records.
• Provide timely information on dispatched orders, weight discrepancies, and shipment details for billing closure.
• Assist in resolving documentation mismatches between dispatch records and billing systems.

Candidate Profile

• Freshers are welcome; prior internship or exposure to warehouse/e-commerce operations is an advantage.
• Physical fitness to handle warehouse activities including picking, packing, and loading assistance.
• High attention to detail with accuracy in product identification and record keeping.
• Good communication and coordination skills for working with internal teams and logistics partners.
• Willingness to learn, take ownership, and work in a fast-paced operations environment.

What You Will Gain

• Hands-on experience in end-to-end warehouse and dispatch operations at a growing Ayurvedic company.
• Exposure to D2C and marketplace fulfilment workflows.
• Training on ERP systems, shipping platforms, and operational best practices.
• A structured, team-oriented work environment with growth opportunities in operations.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹15,000.00 per month

Perks:

• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off

Work Location: In person