F&B Service Captain

Job Summary

The F&B Service Captain is responsible for supervising and coordinating the daily operations of the food and beverage service area to ensure excellent guest service. This role leads the service team, ensures smooth operations, maintains service standards, and enhances the overall dining experience for guests.

Key Responsibilities Service Operations

• Supervise daily food and beverage service operations in the restaurant or banquet area
• Ensure guests are greeted, seated, and served in a professional and courteous manner
• Monitor service quality and ensure adherence to standard operating procedures
• Coordinate with kitchen staff to ensure timely and accurate order delivery
• Handle guest complaints and resolve issues promptly

Team Supervision

• Lead, guide, and support stewards and service associates
• Assign duties and manage staff shifts and responsibilities
• Train staff on service standards, menu knowledge, and customer service
• Monitor staff grooming and discipline

Guest Experience

• Build positive relationships with guests and ensure satisfaction
• Provide menu recommendations and upsell food and beverage items
• Ensure personalized and attentive service

Operational Coordination

• Ensure cleanliness and proper setup of tables, service stations, and dining areas
• Check table settings, equipment, and service readiness
• Coordinate with other departments for smooth operations

Compliance & Hygiene

• Ensure compliance with hygiene, sanitation, and safety standards
• Follow company policies and F&B service procedures

Required Qualifications

• Diploma or degree in Hotel Management, Hospitality, or related field preferred
• 3–5 years of experience in F&B service, with at least 1–2 years in a supervisory role
• Strong knowledge of food and beverage service standards
• Excellent communication and customer service skills
• Leadership and team management abilities

Key Skills

• Guest service excellence
• Leadership and team supervision
• Communication and interpersonal skills
• Problem-solving ability
• Time management
• Upselling and sales skills

Reporting Structure

• Reports to: Restaurant Manager.
• Supervises: Stewards, F&B Associates, Service Staff

Work Conditions

• Full-time position
• Rotational shifts including weekends and holidays
• Fast-paced hospitality environment

Job Types: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

Work Location: In person