Fresher/BPO/CSE/TSE/ US Process/Chat/ Voice Process/Customer support

Job Description

Role Summary:

Join a leading multinational BPO and provide real-time support to international customers via live chat. Help resolve queries, ensure customer satisfaction, and contribute to a global service team.

Who Can Apply:

• 12th Pass / Diploma / Graduate
• Excellent written English skills
• Comfortable with night shifts & rotational shifts
• Basic computer knowledge

Perks & Benefits:

• 5-day work week
• Night shift allowance + Overtime pay
• Free cab (night shifts)
• Subsidized meals
• Health & Life Insurance
• PF, Gratuity, Parental Leave
• Career growth opportunities
• Performance incentives
• To escalate the queries of the customer via Chat/Email and Voice
• Resolve the customer issue for international customers.
• To provide the best resolution to the customers.
• Maintain the better relationship with the customers.
• Meet the customers requirements and provide them satisfaction with the best resolution of their queries.
• Qualification: 12th and Above
• Good communication skill (Verbal & Written)
• Computer Knowledge
• Flexible (24/7) environment