Front Office Assistant

Job Summary

We are looking for a capable and friendly Office Assistant to join our tuition centre team. You will be the first point of contact for parents and students, ensuring a welcoming environment, managing class schedules, handling inquiries, and assisting with administrative duties to support our tutoring staff.

Key Responsibilities

Front Desk & Reception: Greet students and parents, answer phone calls, and respond to emails in a professional, welcoming manner.

Scheduling & Registration: Coordinate, schedule, and confirm tutoring appointments, classes, and PTMs (Parent-Teacher Meetings).

Student Data Management: Maintain up-to-date student records, including enrollment, attendance, and fee payments.

Fee Collection & Record Keeping: Handle basic bookkeeping, such as collecting tuition fees, issuing receipts, and tracking pending payments.

Administrative Support: Print, scan, and file educational materials, and assist teachers with photocopying tests and worksheets.

Center Maintenance: Ensure the reception area and classrooms are clean, organized, and stocked with necessary stationery.

Inquiry Handling: Provide information to prospective parents regarding courses, schedules, and fees.

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Required Skills & Qualifications

Experience: Experience in an office environment, ideally in an education or customer service setting.

Communication: Excellent verbal and written communication skills (must be able to communicate effectively with parents).

Technical Skills: Proficiency in MS Office (Word, Excel) and ability to learn student management systems.

Organization: Strong organizational and multitasking abilities to manage multiple schedules.

Interpersonal Skills: A positive, patient, and friendly attitude when interacting with students.

Education: High school diploma or equivalent; an associate degree is a plus.

Work Schedule

[ Part-time/Full-time]