Business Development - General Manager - Travel

About Us:

Paytm is India’s leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technology that empowers small businesses with payments and commerce. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology.

About the Travel Team:

Paytm Travel has revolutionized the Indian travel industry with a mission to empower millions of travelers who choose us as their preferred travel partner. Within just a few years, we’ve become the #3 player in India’s online travel space, and we’re on track to becoming #1 soon.

As one of the largest travel platforms in the country, we aim to make every travel experience seamless, transparent, and delightful — from instant booking to hassle-free journeys. With customer centricity at our core, our vision is to make Paytm Travel synonymous with trust and affordability for all travelers.

About the Role:

We’re looking for a smart, driven, and domain-strong business professional with relevant years of experience in Business Development, Partnerships, and Account Management in the travel industry — preferably with direct experience in airline operations, ticketing systems, and OTA distribution models.

This is a strategic role where you’ll help scale the Flights vertical by driving new partnerships, optimizing supplier integrations, and enabling operational excellence in airline distribution and automation.

Key Responsibilities:

1. Business Development & Strategic Accountability:

• Strategic Roadmap: Execute the Flights vertical roadmap in line with company objectives, ensuring operational and technical feasibility.
• Revenue Enablement: Identify and activate new airline and supplier partnerships to drive volume and improve margins.
• Resource Optimization: Design initiatives to address operational challenges such as budget constraints or GDS integration bottlenecks.
• Process Innovation: Enhance workflows for partner onboarding, contracting, and automation of ticketing and after-sales processes.
• Cross-Functional Collaboration: Work closely with Finance, Product, Growth, and

Operations teams to ensure alignment on business goals.

1. Technical Excellence & Product Integration:

• System Expertise: Deep understanding of airline ticketing systems, GDS/CRS platforms (Amadeus, Sabre, Travelport), and emerging distribution models like NDC.
• Issue Management: Lead root-cause analysis and resolution of operational and tech issues (PNR cancellations, ADM/ACM disputes, API failures).
• Tech Partnership: Collaborate with Engineering, QA, and Product teams to ensure travel systems are scalable, reliable, and optimized for uptime.
• Feature Deployment: Oversee pre- and post-deployment validation for new capabilities such as ancillaries, branded fares, and direct airline integrations.

1. Partner & Account Management:

• Airline Relationship Management: Build and manage strong commercial relationships with airlines, consolidators, and GDS providers.
• Competitive Intelligence: Analyze industry trends, competitor fare strategies, and distribution models to identify growth opportunities.
• Co-Creation: Collaborate with partners to co-design win-win product and pricing models, including dynamic fares and exclusive deals.

1. Operational Leadership:

• Ticketing Process Excellence: Define best practices for ticket issuance, reissue, refund, and exchange workflows.
• Market Insights: Conduct route-level and inventory analysis to guide airline strategy and promotional opportunities.
• Cross-Team Coordination: Partner with CX, Tech, and Growth teams to deliver consistent traveler and partner experiences.
• Automation & Compliance: Drive automation in fare caching, reconciliation, and reporting to ensure compliance with airline and IATA standards.

Ideal Candidate Profile

Experience:

• Relevant 10-15 years in business development/partnerships within travel or airline domains.
• Relevant years in OTA or airline environments, with hands-on experience in airline reservation and ticketing systems.

Skills & Competencies:

• Airline Domain Expertise: Strong command over airline ticket issuance, GDS/CRS workflows, BSP/ARC settlements, and ADM/ACM management.
• Technical Acumen: Familiarity with travel tech stacks (API integrations, NDC, fare caching, automation workflows).
• Negotiation Skills: Proven success in closing high-value airline or supplier deals.
• Execution Focus: Bias for action with experience scaling new airline integrations or distribution models.
• Stakeholder Influence: Ability to manage and align cross-functional teams toward business outcomes.

Key Success Metrics:

• Growth in direct airline partnerships and supplier-driven revenue.
• Improved efficiency in ticket issuance and reconciliation.
• SLA adherence for customer issue resolution.
• Enhanced operational reliability and automation adoption.

Why join us:

We support our people by providing a range of flexible working options so they can work in the way that best suits them. We also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. Most importantly, for us Work is Fun!!

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.