Hospital receptionist

Job Title: Receptionist

Department: Front Office / Administration

Location: Hospital

Reports To: Hospital Administrator / Front Office Manager

Job Summary

The Hospital Receptionist is responsible for managing the front desk operations and serving as the first point of contact for patients and visitors. The role includes patient registration, handling inquiries, coordinating appointments, and ensuring smooth communication between patients and hospital departments while maintaining a professional and welcoming environment.

Key Responsibilities

• Greet patients and visitors politely and guide them to the appropriate department.
• Register patients and maintain accurate records in the hospital system.
• Handle phone calls, respond to inquiries, and provide information about hospital services.
• Schedule and manage patient appointments with doctors.
• Assist in the patient admission and discharge process.
• Coordinate with billing, OPD, and other departments for smooth patient flow.
• Maintain patient records, files, and documentation accurately.
• Handle patient complaints or concerns and escalate them to the concerned department when necessary.
• Ensure the reception area is clean, organized, and professional at all times.
• Follow hospital policies related to confidentiality and patient data protection.
• Assist in guiding patients regarding hospital facilities and services.

Qualifications

• 10+2
• Graduate in any field (preferred).

Experience

• 1–2 years of experience as a receptionist or front desk executive, preferably in a hospital or healthcare setting.

Required Skills

• Good communication and interpersonal skills.
• Basic computer knowledge and data entry skills.
• Ability to handle patients and visitors politely and professionally.
• Good organizational and multitasking abilities.
• Knowledge of hospital processes and patient registration is preferred

Job Type: Full-time

Pay: From ₹10,000.00 per month

Benefits:

• Health insurance

Work Location: In person