Product Trainer

About Us:

HighRadius provides a single Agentic AI platform for the Office of the CFO. It integrates 180+ agents that orchestrate end-to-end processes across Order-to-Cash, Close & Reconciliation, Consolidation & Reporting, Accounts Payable, B2B Payments, and Treasury. HighRadius guarantees operational KPI improvements by mapping them to specific agents on the platform. With a 3-6 month go-live period, HighRadius drives value creation at 1300+ enterprises such as 3M, Unilever, Bristol-Myers Squibb Company, Red Bull, Lufthansa, and more. HighRadius has been consistently recognized as a market leader by Gartner, IDC, and Forrester.

Key Responsibilities

• Deliver product training to client users and manage the whole lifecycle
• Create customized product training content for the client users
• Mentor project consultants on the training lifecycle of HighRadius Order to Cash management system products for global clients
• Review and validate product training materials created by the project consultants
• Create and maintain standard product training materials for new or updated HighRadius products
• Enable training consultants to deliver an effective product training to our clients
• Deliver training to client users based on support requests and manage the whole lifecycle
• Analyze the Day in Life of client users to understand their usage patterns and concerns
• Improve the training process by analyzing the client feedback and support tickets
• Enable the consulting client users to access training post go-live, by creating project-specific LMS pages
• Collaborate with cross functional teams such as consulting, product, and support to ensure all training content is updated and accurate
• Prior knowledge of various phases of project life cycle including Design, Build, Testing, cutover,
• Go-live and hyper care
• Prior knowledge and experience of technical training delivery and content creation
• Prior knowledge of Order to Cash process will be a plus
• Prior experience with training clients on SaaS products will be a plus

Skill & Experience Needed

• Overall 3-6 years of professional services experience.
• Bachelor's or Master’s Degree (preferably from tier 1 or tier 2 institutes).
• Location: Hyderabad.
• Mandatory: Good communication skills, Excellent Time Management skills, Good Analytical Skills, Good
• problem solving skills, Good presentation skills, Organizational skills, Collaboration skills, Conflict
• Resolution skills, Training Aptitude, Technical Inclination, Team Player.
• Desirable: Exposure to international clients / projects, Exposure to Functional consulting roles
• Experience in following the established processes/standards/templates to achieve successful results.

What You’ll Get

• Competitive salary.
• Fun-filled work culture (https://www.highradius.com/culture/)
• Equal employment opportunities.
• Opportunity to build with a pre-IPO Global SaaS Centaur.