Commercial Architecture Analyst

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Commercial Architecture Analyst

Global Professional Services Solutions CoE

Role Purpose

The Commercial Architecture Analyst ensures Professional Services deals are shaped correctly before we commit to the customer.

This role owns the practical commercial logic behind scoping, estimation, SOW structure, risk, pricing assumptions, and delivery economics.

The focus is simple:

Help the field shape deals that are clear, executable, profitable, and easier to approve.

What This Role Owns

1. Deal Qualification Rules

Define when a ProServe opportunity is ready to be scoped and estimated.

This includes:

What information must be known before estimation starts

When CoE review is required

Which deals are too vague to estimate responsibly

Which deals need Legal, RevRec, PS Ops, GDC, Practice, or Governance input

Example:

If a customer asks for fixed fee but scope, data sources, integrations, or acceptance criteria are unclear, this role defines the required checks before the team proceeds.

1. Commercial Model Guidance

Create clear guidance with respective stakeholders on when to use:

T&M

Fixed capacity

Fixed fee

Hybrid models

Investment / discount structures

This role helps teams avoid choosing a commercial model that creates delivery or margin risk later.

Example:

Fixed fee may be acceptable for repeatable work with clear scope. It should not be the default for unclear, multi-cloud, dependency-heavy work.

1. Estimation Guardrails

Define the commercial assumptions that must be included in an estimate.

This includes:

Bid metrics

Role mix

Skill level

Onshore / GDC mix

Contingency logic

Risk buffer

Customer dependencies

Assumptions and exclusions

Margin thresholds

Example:

If the estimate assumes GDC delivery, this role ensures the assumptions are realistic: right skills, timing, handoff model, and delivery readiness.

1. SOW Commercial Quality

Ensure SOWs are commercially clean before they move forward.

Focus areas:

Scope is clear

Out-of-scope items are explicit

Customer responsibilities are documented

Acceptance criteria are defined where needed

Payment milestones make sense

Change control language is clear

1. Commercial Risk Detection

Build a system to identify common issues before the deal is signed.

Risks to catch:

Scope too broad

Estimate too optimistic

Fixed-fee exposure

Missing customer dependencies

Underestimated data / integration work

Non-standard terms introduced late

Delivery leader brought in too late

Staffing model not executable

Approval path unclear

Practical Deliverables

This role should create and maintain:

Deal qualification checklist

Commercial model decision tree

Fixed-fee readiness checklist

Estimation assumptions checklist

Margin / risk review checklist

SOW commercial quality checklist

Approval trigger guide

Assumptions and exclusions library

Commercial risk heatmap

Standard guidance for T&M, fixed capacity, fixed fee, and hybrid deals

Key Partners

Sales Excellence

Align on when ProServe should engage

Improve deal qualification

Reduce late-stage sales escalations caused by unclear scope

PS Operations

Ensure deal structure can be booked, approved, staffed, and tracked correctly

Avoid mismatches between SOW, approvals, and system setup

Growth & Offering

Turn repeatable offerings into clear commercial models

Define standard scope, pricing assumptions, and delivery boundaries

GDC

Validate offshore / onshore delivery assumptions

Confirm skill availability and delivery feasibility

Practices

Confirm product-specific effort drivers

Validate assumptions for Data Cloud, Agentforce, MuleSoft, Industry Clouds, and multi-cloud work

Delivery Innovation & Governance

Align commercial guardrails with delivery risk controls

Ensure governance focuses on real risk, not unnecessary process

Legal / RevRec / Finance

Define early triggers for legal terms, fixed fee, fixed capacity, milestone billing, and revenue recognition review

What Success Looks Like

Fewer poorly shaped deals reach approval stage

Fewer SOW rework cycles

Fewer pricing / system mismatches

Better estimate quality

Better margin predictability

Cleaner handoff to delivery

Faster approvals because required inputs are clear upfront

Field teams know which commercial path to take and when to escalate

Minimum Qualifications

4+ years in professional services, services sales, deal shaping, solutioning, delivery, or services operations

Strong understanding of scoping, estimation, SOWs, pricing assumptions, approvals, and delivery handoff

Experience with T&M, fixed capacity, fixed fee, and hybrid commercial models

Ability to identify commercial risk before signature

Experience working with Sales, Delivery, Operations, Legal, Finance, RevRec, GDC, and Practice teams

Strong ability to turn messy deal experience into simple checklists, guardrails, and decision trees

A Day in the Life

Supporting the lead whose typical day involves analyzing commercial patterns in recent deals, refining guardrails to prevent recurring issues, and guiding field teams on selecting the optimal commercial model for live opportunities. Responsibilities include validating assumptions, identifying risks, and coordinating with PS Operations, Legal, RevRec, GDC, Practices, and Governance to ensure every deal is clear, executable, and commercially sound before signature.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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