Information Technology Manager

IT Operations Management

• Manage daily IT operations across all hotel departments.
• Ensure smooth functioning of hotel systems such as PMS, POS, and booking platforms.
• Monitor system performance and resolve technical issues promptly.
• Provide IT support to hotel employees and management.
• System & Network Administration
• Maintain servers, networks, Wi-Fi systems, and internet connectivity.
• Ensure secure network access for guests and staff.
• Manage backups, system updates, and software installations.
• Monitor cybersecurity risks and implement preventive measures.
• Hotel Software Management
• Maintain Property Management System (PMS).
• Support POS systems in restaurants and outlets.
• Manage HR, finance, and inventory software integration.
• Coordinate with software vendors for upgrades and troubleshooting.
• Data Security & Compliance
• Protect hotel data and guest information.
• Implement cybersecurity policies and access controls.
• Ensure compliance with company IT policies and standards.
• Vendor & Asset Management
• Coordinate with IT vendors and service providers.
• Manage IT equipment inventory and lifecycle.
• Control IT budget and recommend technology upgrades.
• Team Support & Training
• Train staff on hotel systems and IT best practices.
• Provide technical guidance during new system implementation.
• Support digital transformation initiatives.

Required Skills

• Strong knowledge of hotel IT systems (PMS, POS, Channel Manager).
• Networking and server management skills.
• Troubleshooting and problem-solving ability.
• Cybersecurity awareness.
• Communication and leadership skills.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 3–7 years of IT experience (hotel industry preferred).
• Certifications like CCNA, Microsoft, or ITIL are an advantage.

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