Business Analyst

Tasks:

Stakeholder Engagement & Workshops

• Organise, prepare, and lead transversal, cross-bank service workshops and working sessions involving business and IT stakeholders.
• Drive structured, outcome-oriented discussions to clarify requirements, reconcile diverging needs, resolve open design questions, and support decision-making.
• Lead alignment on target processes, roles and responsibilities, information flows, harmonised templates, repositories, and enabling technical capabilities.
• Act as a continuous, central point of contact between business stakeholders, the Project Manager, and the technical delivery teams.

Business Analysis & Process Design:

• Conduct and continuously update business analysis activities in line with an iterative, implementation-driven context.
• Analyse existing (“AS-IS”) processes and design target (“TO-BE”) business processes related to briefing preparation and management, taking into account transversal needs.
• Drive and validate process design decisions arising during implementation and testing phases.
• Ensure that proposed processes are feasible, consistent, and aligned with delivery constraints in terms of scope, timeline, cost, and quality.

Requirements, User Stories & Documentation:

• Elicit, consolidate, analyse, and maintain business requirements in close collaboration with transversal business stakeholders.
• Draft, refine, prioritise, and maintain use cases, user stories, and acceptance criteria in alignment with business objectives and the agreed technical roadmap.
• Identify unmet or partially met requirements, document outcomes of related discussions, and track design and scope decisions.
• Draft, update, and maintain business and functional specifications, and contribute to technical documentation in coordination with technical experts.

Implementation & Delivery Support:

• Actively support and drive implementation activities throughout iterative delivery cycles.
• Use Azure DevOps on a day-to-day basis for backlog management, user story definition, prioritisation, implementation tracking, and reporting.
• Support backlog refinement, sprint preparation, and ongoing clarification of requirements during development.
• Track implementation progress, identify dependencies, risks, and issues, and support their timely resolution together with the Project Manager and technical teams.
• Actively contribute to regular functional testing of the application.
• Log, track, and follow up on defects, issues, and change requests, ensuring appropriate prioritisation, traceability, and resolution.
• Drive functional design and clarification sessions during implementation to address functional, process, or user-experience questions arising during build and testing, ensuring consistent functional design choices across the application.

User Experience Definition:

• Collaborate with business and technical stakeholders to define and refine a user experience that best supports intended activities across user groups.
• Ensure usability, accessibility, and consistency of the user experience across all components of the solution.
• Liaise closely with technical teams to ensure that user-experience designs are technically feasible and aligned with system capabilities.

Change Management & Adoption Support:

• Prepare user-oriented documentation, including training materials, user manuals, and operational procedures.
• Support and/or deliver end-user training sessions.
• Contribute to the preparation of broader change-management materials, such as presentations, communication articles, or videos, supporting solution adoption across services.

Project Management Support:

• Support the Project Manager in the definition, documentation, and delivery of a complex, transversal, multi-stakeholder initiative.
• Apply and adapt appropriate delivery approaches, balancing plan-driven and agile ways of working.
• Support project control activities, including change control, risk management, quality assurance, and coordination of testing activities.
• Contribute to monitoring progress and managing stakeholder expectations throughout implementation.

Mandatory Requirements:

• Relevant Bachelor’s Degree
• 5+ years of Relevant working experience
• The Functional Analyst is expected to have solid knowledge of building business applications leveraging the following technologies and environments:
• Microsoft 365 ecosystem, including: Microsoft Teams
• SharePoint Online
• Power Apps
• Power Automate
• Integration across Microsoft 365 components
• Azure cloud environment, including Azure DevOps for backlog management, user story tracking, and defect management.