Manager E Commerce Operations

Leading Marketplace and Quick Commerce Operations Across Emerging Platforms.

Key Responsibilities:

• Manage end-to-end marketplace operations across platforms such as Amazon, Flipkart, Blinkit, Zepto and Instamart ensuring high service levels optimal inventory availability strong platform visibility seamless operational execution to drive revenue growth.
• Oversee quick commerce operations across dark stores managing product fill rates coordinating with demand planning supply chain teams monitoring sales stock movement and replenishment
• Evaluate stock aging inventory turnover slow/non-moving inventory planning replenishment to prevent stock-outs revenue loss ensure adherence dispatch timelines SLAs monitor fill rate cancellation return rate driving customer experience improvements work closely platform KAMs resolving escalations claims reconciliation issues track publish daily/weekly dashboards performance metrics including sales Fill rate Stock coverage Inventory health Cancellation Return Rate Service Level Revenue vs target providing actionable insights leadership develop scalable SOPs ERP OMS WMS integration improve operational efficiency reduce leakage required 5-8 years experience D2C Nutraceutical FMCG Pharma Consumer brands marketplaces quick commerce inventory management relationships cross-functional coordination skills owner mindset expertise in Amazon Flipkart Blinkit Zepto Instamart