Program Management - Deputy General Manager - Lending

Role Overview:

We are looking for a Business Management professional who can drive end-to-end execution of financial products by working closely with internal stakeholders, banks, NBFC partners, and cross-functional teams. The role will focus on product structuring, risk policy alignment, growth strategy, and post-launch business performance management.

The ideal candidate should have strong experience in managing lending or financial products, handling partner coordination, improving funnel conversions, and driving scalable business growth.

Key Responsibilities:

• Drive end-to-end business management for lending / financial products across the product lifecycle.
• Work on product structuring in alignment with business objectives, customer requirements, and partner expectations.
• Coordinate with banks, NBFCs, and external partners for onboarding, policy alignment, operational execution, and business expansion.
• Collaborate with Risk, Data, Growth, Operations, Compliance, and Tech teams to ensure smooth product rollout and process efficiency.
• Define and implement risk policies, eligibility criteria, and operational controls to maintain portfolio quality.
• Monitor funnel performance across sourcing, approval, disbursal, and activation stages, and identify opportunities for optimization.
• Drive growth initiatives post product launch through process improvements, partnerships, campaigns, and conversion enhancement strategies.
• Analyze business metrics, customer behavior, and portfolio performance to support data-driven decision-making.
• Manage stakeholder communication and ensure timely resolution of operational or partner-related issues.
• Prepare business reports, dashboards, and performance reviews for leadership discussions.

Required Skills & Experience:

• Experience in Business Management, Product Management, Lending Operations, or Financial Services.
• Strong understanding of digital lending, APIs, tech journeys and AI enablement is a must.
• Strong understanding of lending products, product structuring, and risk frameworks.
• Experience in coordinating with Banks, NBFCs, or financial institution partners.
• Good understanding of funnel management, portfolio monitoring, and business growth metrics.
• Strong analytical and problem-solving skills.
• Ability to work cross-functionally with Product, Risk, Operations, Tech, and Sales teams.
• Excellent stakeholder management and communication skills.
• Experience in fintech, digital lending, payments, or BFSI domain will be preferred.

Preferred Background:

• MBA or equivalent qualification preferred.
• Prior experience in fintech, lending, credit cards, merchant financing, or unsecured loan products is an added advantage.