Office 365 Analyst

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Position Objective (The purpose of role in current business/market scenario):

• Microsoft 365 Analyst to form a part of the Infrastructure Support team to provide technical expertise in the support of this Halma Microsoft 365 single tenant.
• This is a proactive role, and the successful candidate will have strong analytical, collaborative and troubleshooting skills, with a desire for process improvements.

Responsibilities (KRAs / deliverables/job expectations):

• Operate M365 ecosystem with strong focus in Messaging, Collaboration, and Unified Communications.
• Apply advanced technical skills and knowledge to collect needed information and resolve issues presented by the subsidiary IT managers and end users.
• Executes service requests, operational tasks defined or not defined, maintenance, and deployment activities requiring from basic to advanced level of technical competency
• Develop and document best practices for managing the Microsoft 365 application
• Provide advice and training to peers on various Microsoft 365 applications
• Assist in the management and maintenance of the global Microsoft 365 environment.

Critical Success factors (critical / high impact aspects of role):

• Works in shifts covering 24x7 global IT operations
• The technologies used are as follows:

Exchange Online, SharePoint Online, OneDrive, OneNote, Outlook Web, Outlook Client, Teams, Teams Telephony, Viva Engage, Planner, Microsoft 365 licensing, Microsoft Entra ID, Power BI, Power Automate, Power Apps.

• Being able to identify problems from recurring Microsoft 365 incidents and provide resolution in a timely manner
• Collaborate with internal support groups and Microsoft support team to align on escalations and resolve complex system bugs that were reported by customers.
• Communicates with appropriate people using most effective medium whenever there is an issue or a possible outage of service. This includes notification when issue or outage has been resolved.
• User administration knowledge on Power Platform, Dynamics and Azure Dev Ops.

Academic qualification:

• B.E./BTech Computer Science/IT preferred.
• Relevant Microsoft certifications such as:

MS 900 - Microsoft 365 Certified: Fundamentals

MS 700 - Microsoft 365 Certified: Teams Administrator Associate

ITIL certification preferable.

Experience (exposure):

• Total experience 3-5 yrs.

Key attributes (critical functional competencies):

• Able to work independently in a shift and as part of a team.
• Focused, decisive and goal oriented.
• Collaborator.

Competencies (fundamental skills and attitudes):

• Excellent oral and written skills
• Approachable, open minded and considerate to others’ opinion
• Excellent problem - solving and analytical skills

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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