Operations Manager North (Only Females)

Job description

Job Description:

Operations Manager - North location: Gurgaon, (with 7-10 days of travel every month to northern cities like Delhi, Gurgaon, Chandigarh) Experience: 4+ Years

Employment Type: Full-Time Industry: Retail / Experiential Workshops

Role & responsibilities

1. Multi-Studio & Event Operations

• Lead daily operations across existing and upcoming studio locations.
• Ensure consistent execution of workshops, events, and customer experiences across all formats.
• Monitor adherence to operational SOPs, safety protocols, and brand quality benchmarks.

1. Team Leadership & Training

• Recruit, train, and manage a cross-location team of Store Managers, Executives, and freelance facilitators.
• Build team culture focused on accountability, hospitality, and creative excellence.
• Conduct regular team reviews, performance tracking, and mentorship programs.

1. Expansion Planning & Execution

• Work with founders to roll out new studios, pop-up formats, and city-based events.
• Develop scalable playbooks and workflows for opening new locations. Handle vendor, staffing, logistics, and compliance for launches.

1. Inventory, Budget & Cost Control

• Oversee inventory procurement, forecasting, and usage efficiency.
• Monitor expenses and implement cost-control measures across operations.
• Collaborate with finance and procurement teams for budgeting and vendor management.

1. Customer Experience & Service Recovery

• Set service standards and resolve high-priority customer escalations. Use customer feedback and data to improve the in-studio and workshop experience.
• Implement mechanisms for real-time feedback, ratings, and recovery loops.

1. Reporting & Strategic Alignment Generate and present studio-wise performance reports, staff KPIs, and operational insights to leadership.

• Coordinate with marketing, product, and design teams to ensure alignment with overall business goals.
• Lead quarterly planning and execution cycles for operations.

Preferred candidate profile

• 4+ years of experience in operations, retail/hospitality management, or experience-led brands.
• Proven ability to lead multi-location operations with cross-functional teams.
• Strong organizational, analytical, and communication skills.
• Customer-first mindset with a love for hands-on, creative experiences. Willingness to travel across cities for audits, events, or launches.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance

Work Location: In person