Patient Counselor

Job Title: Patient Counsellor

Industry: Healthcare / Eye Care

Location: Paschim Vihar/ Noida/ Bhadurgarh/ Ghaiziabad

Department: Patient Care / Operations

Reporting To: Operations Manager / Hospital Administrator

Job Summary The Patient Counsellor will be responsible for guiding patients through their treatment journey,

explaining procedures, addressing concerns, and ensuring a smooth patient experience. The role includes counseling patients about treatment options, surgery procedures, and costs while maintaining high levels of patient satisfaction.

Key Responsibilities

 Counsel patients about eye treatments, surgeries, and procedures recommended by doctors.

 Explain treatment plans for conditions such as Cataract, Glaucoma, and Refractive Error.

 Provide clear information regarding surgery procedures, benefits, risks, and recovery process.

 Discuss treatment costs, packages, and payment options with patients.

 Coordinate with doctors, nurses, and hospital staff for patient scheduling and treatment planning.

 Address patient concerns and ensure high patient satisfaction.

 Maintain proper patient records and follow-up schedules.

 Support patients during pre-surgery and post-surgery counseling.

 Assist in improving the overall patient experience and service quality.

Required Skills

 Strong communication and counseling skills

 Ability to explain medical procedures in simple terms

 Good interpersonal and patient handling skills

 Problem-solving and customer service orientation

Qualifications

 Bachelor’s degree in Healthcare Management, Psychology, Social Work, or related field

Experience

 1–4 years of experience in patient counseling, healthcare coordination, or hospital operations

 Experience in hospital or healthcare setting preferred

Key Performance Indicators (KPIs)

 Patient satisfaction and feedback

 Treatment conversion rate

 Successful coordination of surgeries and treatments

 Patient follow-up and retention