Patient Support & Operations Executive (International Customers)

We are a global healthcare company helping patients worldwide access affordable medicines.

We are looking for a Patient Support & Operations Executive (Customer Success) to manage customer communication and online patient communities.

This is a full-time, office-based role in Agra.

Key Responsibilities

1. Customer Support & Lead Management

Reply to international patient queries via email in a timely and polite manner

Follow up with patients for pending information or documents

Maintain and update leads in CRM (Zoho)

Request feedback and reviews from delivered customers

1. Customer Reviews Management

Invite customers to join Facebook support groups

Encourate patients to share their feedback and build a positive relationship

Encourage patients to share reviews and experience

1. Newsletter Support

Help organize common patient questions for newsletters

Monitor monthly newsletter distribution

1. Website Support (Occasional)

Update and upload products on Shopify using a provided format (training will be given)

1. Send introductory emails or LinkedIn messages to doctors and healthcare professionals.

Required Skills & Profile

Good written English communication

Comfortable using email, CRM systems, and basic online tools.

Basic computer skills (Google Sheets / Excel)

Patient, polite, and empathetic nature

Organized and responsible

Prior experience in any CRM (like Zoho)

Preferred Background (Not Mandatory)

Experience in healthcare / hospital / pharmacy / customer support

Graduates in BBA / B.Pharma preferred

What We Offer

Stable full-time role

Training and clear processes

Friendly work environment

Opportunity to grow in healthcare operations

Please apply only if you are comfortable working in an office in Agra and handling patient communication.