Pharmacy Operations In-Charge

1. Regulatory and NABH Compliance

• Ensure pharmacy operations align with NABH standards and local drug laws (Drugs and Cosmetics Act, NDPS Act, etc.).
• Maintain and update all Standard Operating Procedures (SOPs) as per NABH requirements.
• Ensure proper licensing and documentation are current and displayed.

1. Inventory and Medication Management

• Oversee procurement, storage, and distribution of medications and medical consumables.
• Implement protocols for stock rotation (FIFO), expiry checks, and disposal of expired/unused medications.
• Ensure availability of emergency and essential medicines.
• Prevent overstocking and understocking to balance costs and availability.

1. Patient Safety and Medication Use

• Monitor safe medication practices including prescription, transcription, dispensing, and administration.
• Coordinate Medication Error Reporting and analysis for corrective and preventive action (CAPA).
• Oversee high-risk medication management and look-alike/sound-alike (LASA) drug protocols.
• Ensure availability and timely dispensing of medications to patients.
• Address patient queries and complaints related to pharmacy services promptly.

1. Quality and Audits

• Conduct and document internal audits of pharmacy operations.
• Implement feedback mechanisms to evaluate patient satisfaction.
• Conduct customer service training for pharmacy staff.
• Participate in quality indicator tracking, provide data for KPI, Root Cause Analysis (RCA), Corrective and Preventive Action (CAPA) and Continuous Quality Improvement (CQI).

1. Team Management and Training

• Supervise and evaluate performance of pharmacy staff.
• Foster a culture of safety, accountability, and professional development.
• Assign duties, manage shifts, and evaluate performance of pharmacists and assistants.
• Team wellbeing which includes, Rota, Leave, etc.
• Conduct regular training programs on NABH standards, infection control, and medication safety.
• Assess and document staff competencies periodically.
• Conduct weekly, monthly review meetings and performance discussions.

1. Clinical and Interdepartmental Coordination

• Work with clinicians and nursing staff to ensure rational drug use.
• Participate in the Pharmacy and Therapeutics Committee (PTC).
• Provide input on formularies, drug policies, and cost‑effectiveness strategies.
• Collaborate with clinical and nursing staff to ensure accurate and timely medication delivery.
• Support clinical decisions with drug information and alternatives.

1. Documentation and Record‑Keeping

• Ensure accurate record‑keeping of dispensing, returns, controlled drugs, etc.
• Maintain drug registers, indents, inventory records, and audit logs as per NABH guidelines.

1. Handling Narcotic and Psychotropic Substances

• Ensure strict control and documentation of narcotic drugs as per NDPS regulations.
• Conduct periodic stock checks and reconciliation with logs.

1. Budgeting & Cost Control

• Prepare and monitor the annual pharmacy budget.
• Control drug procurement costs through vendor negotiation and formulary management.
• Monitor and minimize wastage, pilferage, and expiry‑related losses.

1. Revenue Monitoring

• Ensure accurate billing and reconciliation of cash, credit, and insurance patients.
• Track profitability of pharmacy operations, including inpatient, outpatient, and surgical stores.

1. Operations Management

• Supervise daily pharmacy operations - procurement, storage, dispensing, and documentation.
• Ensure compliance with NABH SOPs and protocols.
• Maintain separate storage for high‑risk, LASA, and refrigerated medications.

1. Legal & Regulatory Compliance

• Ensure pharmacy complies with Drugs and Cosmetics Act, NDPS Act, and other laws.
• Monitor drug license renewals, narcotic registers, and barcoding practices.

1. IT and Automation

• Supervise functioning of Hospital Information System (HIS) related to pharmacy.
• Support automation, e‑prescriptions, barcode scanning for medication safety.

Qualifications & Skills:

• Education: A bachelor's degree in pharmacy + master's degree in Pharmacy or Hospital Administration
• Experience: Proven experience and understanding of hospital pharmacy services for 8+ years and should have minimum of 3 years of experience as Unit Pharmacy Head/In-charge
• Communication Skills: Strong interpersonal skills to engage with customers effectively.
• CRM Proficiency: Familiarity with Hospital Pharmacy HIS tools to track leads, sales, and client data.
• Analytical Skills: Ability to analyse pharmacy sales data, identify trends, and work on strategies accordingly.
• Candidate should possess exceptional communication skills Written [English + Kannada] and Verbal [ Kannada + English + Hindi + Tamil + Telugu].
• Candidates / Aspirants ready to relocate to Mysore on their own can also apply.
• Aspirants are requested to E‑Mail resume in MS Word format only along with photograph and with details on current fixed salary + incentives if any and expected salary.
• Please super scribe as "Application for the post of Unit Pharmacy Head/In-charge at Manipal Hospital - Mysore" in Subject column when writing / sending / forwarding E‑Mail.
• Work Location - Mysore - Karnataka - India.
• Note* You can also text WhatsApp message to 9886300305 if we do not respond to your call or email.