Pristyn Care - Multi Unit Head - Hospital Operations

Position Overview

We are seeking a seasoned and strategic professional to lead multi-unit hospital operations in Delhi. The Multi-Unit Head will oversee multiple hospital centers and surgical units, ensuring excellence in patient care, operational efficiency, compliance, and business performance. This role calls for a dynamic leader with extensive healthcare experience, proven operational expertise, and a collaborative mindset.

Key Responsibilities

• Strategic Operations Management: Lead and streamline operations across multiple hospital units to ensure consistent delivery of high-quality patient care and services.
• Patient-Centric Approach: Own the end-to-end patient journey, ensuring best-in-class experience, timely interventions, and seamless coordination between stakeholders.
• Team Leadership: Mentor and manage a team of unit heads, operations managers, and front-line staff; implement KPIs and foster a performance-driven culture.
• P&L Responsibility: Drive revenue growth, manage cost controls, and ensure unit-level profitability while adhering to quality and operational standards.
• Compliance & Accreditation: Ensure strict adherence to healthcare regulations, hospital protocols, and accreditation standards (e.g., NABH).
• Process Excellence: Standardize SOPs across centers; leverage data analytics to monitor performance, optimize resources, and implement best practices.
• Stakeholder Management: Collaborate with surgeons, partner hospitals, clinical teams, insurance and backend functions for smooth coordination and operations.
• Reporting & Analytics: Deliver data-driven insights and business performance updates to senior leadership; prepare dashboards and monthly review decks.

Qualifications & Skills

• Education: Bachelors in Hospital/Healthcare Administration, MBBS, BPT, BPharm, or equivalent. MBA/PGDM in Healthcare or Operations is highly preferred.
• Experience: 15 to 22 years of progressive experience in hospital/healthcare operations, with a minimum of 5 years in multi-unit or regional leadership roles.

Domain Knowledge:

• Strong understanding of hospital administration and surgical care workflows
• Strong understanding of hospital administration and surgical care workflows
• Proficiency in healthcare compliance, patient care protocols, and hospital support services

Core Skills:

• Leadership and team-building across diverse units
• Data-driven decision-making and operational analytics
• Financial acumen with P&L responsibility
• Excellent communication and stakeholder management
• Ability to scale operations in a high-growth, tech-enabled environment