Sales and Customer Service Representative

Job Description

• Manage a portfolio of client accounts to build long-term relationships and ensure continued business growth.
• Develop and maintain positive relationships with existing and potential clients.
• Act as the primary point of contact for customers and handle their individual needs and requirements.
• Provide customer support by resolving queries, complaints, and service requests in a timely and professional manner.
• Identify sales opportunities within existing accounts and generate new business through customer networks and referrals.
• Promote company products/services and assist customers in selecting suitable solutions.
• Coordinate with internal departments (sales, operations, accounts, support teams) via calls and emails to resolve client queries and ensure smooth service delivery.
• Follow up with clients regarding quotations, orders, service updates, and payments.
• Maintain records of customer interactions, transactions, and account status.
• Prepare reports on account performance, sales activities, and customer feedback.
• Support sales targets by upselling and cross-selling products or services to existing customers.
• Ensure high levels of customer satisfaction and retention through proactive communication and service support.

Requirements

• Proven work experience as a Customer Relation Manager or Sales account Manager.
• Excellent communication and negotiation skills.
• An ability to deliver projects and answer inquiries on time.
• Business acumen with a problem-solving attitude.
• Understanding of MS Office and CRM software
• Exceptional customer service skills.
• Strong work ethic.
• Good sales skills.
• Any degree in Business Administration, Marketing or relevant field.
• Must have International Sales and voice process experience.

Job Position: Sales and Customer Support Executive

Employment Type: Full Time

Number of Openings: 2

Location: Malad - West

Shift: Night (US Shift) Monday - Friday

Experience: Minimum 1 Year International Experience

Call or share your CV on WhatsApp on +91-XXXXXXXXXX

Job Type: Full-time

Pay: ₹360,000.00 - ₹540,000.00 per year

Benefits:

• Health insurance

Work Location: In person