Service Manager Pune (India)

Role & responsibilities* :

Managing and guiding a team of site and service engineers.

Handling manpower efficiently, including solid manpower planning and scheduling to ensure optimal resource utilization.

Using various strategies and tools to provide effective solutions to customers' concerns.

Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.

Promptly following up on service requests and providing customer feedback.

Monitoring equipment and machinery performance and developing preventive maintenance measures.

Conducting quality assurance and safety checks on all equipment.

Delivering demonstrations to ensure that customers are educated on protected and effective equipment use.

Providing recommendations regarding current features and product improvements.

Monitoring inventory and reordering materials when needed.

Conducting research and attending workshops to remain abreast of industry developments.

Willingness to travel across the country as required.

Preferred candidate profile* :

BE mechanical

Advanced analytical and mathematical skills.

In-depth knowledge of mechanical engineering.

Excellent active listening and customer service skills.

The ability to deal with multiple requests without being overwhelmed.

Immediate Joining preferable