Service Representative

Job Overview: -

A Circulation Service Representative is responsible for managing agency

relationships, ensuring timely subscription renewals, booking new subscriptions, and

maintaining compliance within their designated territory. This role involves addressing

distribution issues, following up on collections, and ensuring high renewal and subscription

rates.

Responsibilities:

1. Agency Visits and Indent Review:

 Visit agency points daily to review indents and ensure accuracy and timeliness.

1. Relationship Building:

 Address issues such as distribution delays, paper delivery problems, and changes in

agency management to maintain strong relationships with agents.

1. Subscription Renewals:

 Renew subscriptions expiring within the next 30 days, aiming for a renewal rate of

over 60%.

1. New Subscription Bookings:

 Book new subscriptions as per target, with a goal of 25 copies.

1. Implementation:

 Implement copies promoted by Sales Promoters (SPs) and manage newly booked

subscriptions.

1. Collections Follow-Up:

 Regularly follow up with agencies to ensure timely collection of dues.

 Ensure all outstanding dues are collected promptly.

1. Retention Calls:

 Address complaints from readers received via WhatsApp or Call Centre and provide

updates on actions taken.

1. ABC Compliance:

 Collect required documents such as indent change letters, unsold confirmation

letters, bill acknowledgments, and payment confirmation letters to ensure

compliance with Audit Bureau of Circulations (ABC) standards.

1. Review and Adjustment:

 Review agency deposits and adjust for any shortfalls.

1. Agency Initiation:

 Start new agencies where necessary to expand reach.

Qualifications:

 Intermediate/Bachelor Degree in Business Administration, Marketing, or a related

field.

 Fresher /Proven experience in sales, customer service, or business development.

 Strong relationship-building and problem-solving skills.

 Ability to manage multiple tasks and meet targets consistently.

 Excellent communication and interpersonal skills.

 Knowledge of industry compliance standards (ABC) is a plus.

Service Representative

Preferred Qualifications:

 Experience in the service industry or circulation business.

 Proven track record of successfully managing and growing agency networks.

Skills:

 Relationship management

 Sales and subscription management

 Compliance and document management

 Problem-solving and issue resolution

 Strong organizational skills

Job Types: Full-time, Permanent

Pay: ₹26, ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person