ServiceNow IT Operations Management Senior Advisor

Role Overview:

You will be a full-time ServiceNow Senior Consultant at Pellera Technologies, responsible for designing, configuring, and implementing ServiceNow modules like ITOM, ITAM, HAM, and SAM. Your expertise in IT Operations Management, IT Asset Management, Hardware Asset Management, and Software Asset Management will be crucial in providing strategic guidance and ensuring best practices for ServiceNow ITOM solutions.

Key Responsibilities:

• Design, configure, and implement ServiceNow modules including ITOM, ITAM, HAM, and SAM.
• Develop workflows, business rules, and integrations to meet client requirements.
• Implement Discovery, Service Mapping, Event Management, and CMDB best practices.
• Integrate monitoring tools and automate operational processes.
• Configure asset lifecycle processes for hardware and software.
• Ensure compliance with licensing agreements and optimize asset utilization.
• Ensure adherence to ITIL processes and ServiceNow governance standards.
• Conduct audits and health checks for platform optimization.
• Manage day-to-day administration of ServiceNow platform ensuring stability and performance.
• Perform upgrades, patches, and maintain compliance with ServiceNow standards.

Qualifications Required:

• 5+ years of hands-on experience with ServiceNow ITOM/ITAM implementation and administration.
• Strong expertise in ITOM, ITAM, HAM, and SAM modules.
• Proficiency in CMDB design, implementation, and maintenance.
• Experience with integrations (REST, SOAP, APIs) and scripting (JavaScript, Glide).
• Knowledge of ITIL framework and best practices.
• Excellent problem-solving, communication, and client-facing skills.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (ITOM, ITAM).
• ITIL Foundation Certification

Company Details:

The work environment for this role is remote in India. Role Overview:

You will be a full-time ServiceNow Senior Consultant at Pellera Technologies, responsible for designing, configuring, and implementing ServiceNow modules like ITOM, ITAM, HAM, and SAM. Your expertise in IT Operations Management, IT Asset Management, Hardware Asset Management, and Software Asset Management will be crucial in providing strategic guidance and ensuring best practices for ServiceNow ITOM solutions.

Key Responsibilities:

• Design, configure, and implement ServiceNow modules including ITOM, ITAM, HAM, and SAM.
• Develop workflows, business rules, and integrations to meet client requirements.
• Implement Discovery, Service Mapping, Event Management, and CMDB best practices.
• Integrate monitoring tools and automate operational processes.
• Configure asset lifecycle processes for hardware and software.
• Ensure compliance with licensing agreements and optimize asset utilization.
• Ensure adherence to ITIL processes and ServiceNow governance standards.
• Conduct audits and health checks for platform optimization.
• Manage day-to-day administration of ServiceNow platform ensuring stability and performance.
• Perform upgrades, patches, and maintain compliance with ServiceNow standards.

Qualifications Required:

• 5+ years of hands-on experience with ServiceNow ITOM/ITAM implementation and administration.
• Strong expertise in ITOM, ITAM, HAM, and SAM modules.
• Proficiency in CMDB design, implementation, and maintenance.
• Experience with integrations (REST, SOAP, APIs) and scripting (JavaScript, Glide).
• Knowledge of ITIL framework and best practices.
• Excellent problem-solving, communication, and client-facing skills.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (ITOM, ITAM).
• ITIL Foundation Certification

Company Details:

The work environment for this role is remote in India.