TEAM Leader - Reservations

Summary

• Takes reservations when central reservations is not operational and operates systems in accordance with hotel standards of performance.
• Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel.
• Develops and maintains a high level of communication with all major sources of business and advises the Front Office Manager and Reservation Manager to feedback where necessary.
• Ensures all waitlisted business is recorded appropriately.
• Ensures the Reservation Manager is kept informed of all developments within the department.
• Adheres to pre-set availability and rate controls.
• Ensures a high level of product knowledge of the hotel and local area.
• Ensures a high level of Reservations is consistently maintained.
• Processes all reservation requests by phone, mail or fax, and RESERVE system, promptly and accurately to established standards.
• Checks daily arrivals and informs concerned personnel of any missing information.
• Prepares and distributes weekly forecasts.
• Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
• Assists and prepare in groups pre-arrival process and also preparing group rooming lists.
• Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.
• Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.
• Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)
• Inbound and outbound call management and leadership.

Qualifications

Graduation