Telecaller – Admissions

Department: Admissions

Reporting To: Admissions Manager / Head – Admissions

Location: Whitefield, Bangalore

Employment Type: Full-Time

Job Summary

The Telecaller – Admissions is responsible for handling inbound and outbound calls to prospective students and parents, providing accurate information about engineering programs, admission procedures, eligibility criteria, and fee structure. The role involves lead generation, follow-ups, counselling support, and conversion of inquiries into confirmed admissions.

Key Responsibilities

1. Lead Management & Calling

• Make outbound calls to prospective students from inquiry databases.
• Handle inbound admission inquiries via phone.
• Follow up with students who have shown interest through website, social media, walk-ins, or education fairs.
• Maintain daily call logs and update CRM/admission software.

1. Student Counselling Support

• Provide detailed information about:

o Engineering programs

o Specializations offered

o Eligibility criteria and entrance exams

o Fee structure and scholarship options

o Hostel and campus facilities

• Address queries of students and parents professionally and politely.

1. Admission Process Coordination

• Guide students through the application and documentation process.
• Coordinate with the admissions team for application status updates.
• Schedule campus visits, counselling sessions, or meetings with academic coordinators.
• Support in admission drives and enrollment campaigns.

1. Data Management & Reporting

• Update student interaction details in CRM.
• Track inquiry-to-admission conversion ratio.
• Submit daily/weekly reports to the Admissions Manager.
• Maintain confidentiality of student data.

1. Target Achievement

• Achieve monthly/quarterly admission targets.
• Follow up consistently to maximize conversions.
• Participate in marketing campaigns and telecalling drives.

Required Skills & Competencies

• Excellent verbal communication skills (English + regional language preferred)
• Convincing and counselling ability
• Basic knowledge of engineering education system
• Good listening and interpersonal skills
• Ability to handle objections and difficult conversations
• Proficiency in MS Office and CRM tools
• Target-oriented and self-motivated

Educational Qualification

• Graduate in any discipline (MBA/PG in Marketing preferred)
• Prior experience in telecalling, sales, or admissions (1–3 years preferred)

Key Performance Indicators (KPIs)

• Number of calls made per day
• Lead follow-up ratio
• Campus visit conversions
• Application-to-admission conversion rate
• Student satisfaction feedback

Work Environment

• Office-based role within campus or admissions office
• May require extended hours during peak admission season
• Involvement in admission events, fairs, and counselling sessions