Telecaller Admissions (India)

Role Overview:

As a Telecaller - Admissions, your primary responsibility will be to handle both inbound and outbound calls to prospective students and parents. You will play a crucial role in providing accurate information regarding engineering programs, admission procedures, eligibility criteria, and fee structures. Your role will involve lead generation, follow-ups, counselling support, and converting inquiries into confirmed admissions.

Key Responsibilities:

• Lead Management & Calling:
• Make outbound calls to prospective students sourced from inquiry databases.
• Handle inbound admission inquiries over the phone.
• Follow up with students who have expressed interest through various channels such as the website, social media, walk-ins, or education fairs.
• Maintain daily call logs and ensure updates on CRM/admission software.
• Student Counselling Support:
• Offer detailed information on:
• Engineering programs available.
• Specializations offered within the programs.
• Eligibility criteria and details on entrance exams.
• Fee structures and available scholarship options.
• Facilities provided within the hostel and campus.
• Address any queries raised by students and parents in a professional and courteous manner.

Qualification Required:

• Bachelor's degree in any field.
• Previous experience in telecalling or customer service roles will be advantageous.
• Excellent communication skills, both verbal and written.
• Ability to multitask and work efficiently in a dynamic environment.
• Familiarity with CRM/admission software is a plus.

Note: The JD does not include any additional details about the company. Role Overview:

As a Telecaller - Admissions, your primary responsibility will be to handle both inbound and outbound calls to prospective students and parents. You will play a crucial role in providing accurate information regarding engineering programs, admission procedures, eligibility criteria, and fee structures. Your role will involve lead generation, follow-ups, counselling support, and converting inquiries into confirmed admissions.

Key Responsibilities:

• Lead Management & Calling:
• Make outbound calls to prospective students sourced from inquiry databases.
• Handle inbound admission inquiries over the phone.
• Follow up with students who have expressed interest through various channels such as the website, social media, walk-ins, or education fairs.
• Maintain daily call logs and ensure updates on CRM/admission software.
• Student Counselling Support:
• Offer detailed information on:
• Engineering programs available.
• Specializations offered within the programs.
• Eligibility criteria and details on entrance exams.
• Fee structures and available scholarship options.
• Facilities provided within the hostel and campus.
• Address any queries raised by students and parents in a professional and courteous manner.

Qualification Required:

• Bachelor's degree in any field.
• Previous experience in telecalling or customer service roles will be advantageous.
• Excellent communication skills, both verbal and written.
• Ability to multitask and work efficiently in a energetic environment.
• Familiarity with CRM/admission software is a plus.

Note: The JD does not include any additional details about the company.