Travel Sales & Operations Associate

• Respond promptly to inbound leads across phone, email, WhatsApp, social channels, aggregators and walk-ins.
• Use consultative selling to understand guest needs, recommend suitable domestic products and close bookings.
• Conduct timely follow-ups, handle objections, and own the sales funnel from first contact to payment confirmation.
• Initiate outbound follow-ups for warm/campaign leads and re-engage past guests for repeat business.
• Maintain and update systems with lead status, guest preferences and conversion notes Operational Planning & Pre-tour Coordination
• Coordinate with hosts, vendors and third parties to confirm logistics for all confirmed domestic experiences.
• Prepare and upload approved events/tours on the KT website and aggregator platforms.
• Finalise itineraries, confirm host allocations and ensure operational readiness ahead of tour.

Accounting, Reconciliation & Reporting:

• Follow up on customer payments, reconcile event finances, and assist in issuing invoices where applicable.
• Prepare timely reconciliations for host payouts, tour reimbursements and vendor settlements.
• Report on sales performance, lead conversion metrics, and guest satisfaction KPIs.
• Liaise with Marketing and Digital teams to support brochure content, mailers, campaign launches and social media promotions.
• Help with ORM responses, posting official updates (weekly schedule /

WhatsApp stories) and supporting campaign follow ups for lead generation.