URGENT -Telecaller

Key Responsibilities:

• Call inbound and outbound leads generated through marketing, website, and socialmedia inquiries.
• Effectively communicate with potential customers to understand their travel needs.
• Convert inquiries into bookings for domestic and international holiday packages.
• Provide accurate information about destinations, services, pricing, and promotions.
• Follow up with leads regularly to increase conversion rates.
• Maintain lead databases and update CRM systems with interaction details.
• Assist the sales and operations team in coordination and documentation as needed.
• Meet or exceed weekly/monthly telecalling targets and conversion KPIs.
• Handle customer queries politely and professionally to maintain service quality.

Qualifications & Skills:

• Minimum 12th pass or Graduate in any stream.
• 1–3 years of experience in telecalling or telesales (travel industry preferred).
• Excellent verbal communication in English, Bengali, and Hindi.
• Strong interpersonal and persuasive skills.
• Passion for travel and knowledge of key destinations is an added advantage.
• Proficiency in basic computer applications and CRM systems.
• Self-motivated, result-driven, and a team player.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Experience:

• Travel planning: 5 years (Required)

Work Location: In person