US Customer Service/ US Call Center Representative

US On-Call Support / Healthcare Scheduler (Customer Service) | 4 Openings | Night Shift

Company: SureStaff India Pvt Ltd

Work Mode: Remote (1 day onsite per month) – Only Hyderabad-based candidates

Shift: US Night Shift (Rotational)

Office Location: Gachibowli, Hyderabad (Vasavi SkyCity)

SureStaff India Pvt Ltd is hiring US On-Call Support Specialists (Healthcare Scheduler / Customer Service) to support leading US healthcare staffing clients.

This role involves handling scheduling coordination between healthcare facilities and healthcare professionals.

Key Notes

• Internally this role is referred to as a US Healthcare Scheduler
• Training will be provided from scratch for the scheduling workflow
• Candidates with experience in US call center, customer service, or soft-skills training roles are encouraged to apply
• Remote role with 1 mandatory onsite day per month
• Only local Hyderabad candidates accepted (no relocation)

Responsibilities

• Handle incoming calls from healthcare facility managers and healthcare professionals
• Manage shift updates, last-minute schedule changes, overtime (OT), double time (DT), and urgent shift coverage
• Coordinate between healthcare staff and facility schedulers
• Update and track activities in internal scheduling systems / tracking tools
• Ensure timely communication and resolution of scheduling issues

Requirements

• Minimum 6 months experience in US night shift customer service / call center
• Strong communication and problem-solving skills
• Ability to work in a fast-paced scheduling environment
• Comfortable working in rotational shifts including weekends

Note: This is a 5-day work week, but shifts may sometimes include Saturday or Sunday, with weekday offs provided accordingly.