User Research (India)
Hoora Technologies
Job Title: User Research- Calling Executive
Department: Product/ UX Research
Employment Type: Full-time
About the Role
We are looking for a User Research- Calling Executive to support our ongoing user feedback and experience analysis initiatives within the Product/UX team at Hoora Technologies.
As we conduct multiple user research activities on a weekly basis, this role will help streamline the feedback collection process and improve the turnaround time for user research reports, enabling better product and UX decision-making.
This is primarily a calling-based role, where the candidate will interact with users to gather insights about their experience with the platform.
Key Responsibilities
- Call users from the shared database, including application drop-offs, inactive users, and NPS feedback lists
- Understand and document reasons for app drop-offs, non-usage, or low NPS ratings
- Collect feedback related to user experience, service issues, app usability, pricing, and overall satisfaction
- Identify and record issues faced by users during booking, service providing, or while using the app
- Accurately document all user responses and insights for research reports
- Maintain polite, empathetic, and professional communication during all interactions
- Coordinate with the Product/UX team to share structured feedback and observations
Requirements
- Valuable communication skills (Hindi and basic English)
- Comfortable speaking with users over phone calls
- Basic computer knowledge for documenting feedback
- Patient, empathetic, and detail-oriented personality
- Prior calling or customer interaction experience is a plus, but not mandatory
Preferred Candidate
- Freshers or candidates with experience in telecalling, customer support, or feedback calling
- Candidates who are comfortable conducting multiple calls daily
Pay: ₹150,000.00 - ₹180,000.00 per year
Application Question(s):
- Do you have experience with telecalling, customer support?
- What is your current ctc?
- what is your expected CTC?
- What is your notice period?
Work Location: In person
Posted 12 Mar 2026 · Listing from OnJob.io. Create a free profile to apply and see your AI match score.
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